Motivation as a Mediator of Communication and Work Discipline on Employee Performance : A Study at Karangasem Hospital
Abstract
This research examines the role of communication and discipline in influencing employee performance, with motivation serving as a link, at Karangasem Regional Hospital. In the healthcare sector, the quality of employee performance is crucial for institutional success and is closely tied to effective communication and consistent discipline. The study involved 73 medical personnel using a census approach, with data collected through questionnaires. The analysis included validity, reliability, classical assumption tests, and path analysis. The findings indicate that both communication and discipline positively impact work motivation. This increase in motivation correlates with enhanced employee performance. Furthermore, motivation was found to act as a mediator between communication and work performance, though no similar effect was observed between work discipline and performance. Based on these results, the study recommends that hospital management focus on improving communication patterns among medical staff and strengthen discipline standards to boost motivation and productivity. These findings offer valuable insights for human resource management within the regional health service environment and provide a foundation for future research in similar fields. This research underscores the importance of fostering a motivating work environment through improved communication and discipline to optimize employee performance in healthcare settings.
Keywords: Communication, Motivation, Performance, Work Discipline
Full Text:
PDFReferences
A. Stephano, S. Martha, and S. Rahmayuda, "Customer trend forecasting information system using double exponential smoothing method at Mess GM," J. Comput. and Appl., vol. 8, no. 1, pp. 1-10, 2020.
E. I. Pala et al., "Analysis of Sales Accounting Information System at Pt. Wahana Wirawan Manado-Nissan Datsun Martadinata," J. EMBA J. Ris. Econ. Management, Business and Accounts, vol. 8, no. 4, pp. 824-834, 2020.
M. Rizal, H. V. Alam, and L. L. Asi, "The Effect of Organisational Commitment on Employee Performance at the Gorontalo City Education Office," vol. 5, no. 3, pp. 1126-1140, 2023.
M. Patta, A. Firman, and Mustaking, "The Effect of Organisational Commitment and Workload on Performance Through Work Motivation of Village Office Employees in Bontoharu District, Selayar Islands Regency," J. Magister Manaj. Nobel Indones., vol. 2, no. 5, pp. 686-697, 2021.
S. Ariesni and L. Asnur, "Work Discipline on Employee Performance," vol. 5, no. 3, pp. 363-369, 2021.
A. Samsudin et al., "The Importance of Work Discipline in the Company," vol. 8, pp. 1651-1657, 2024.
E. Illi et al., "Physical Layer Security for Authentication, Confidentiality, and Malicious Node Detection: A Paradigm Shift in Securing IoT Networks," IEEE Commun. Surv. Tutorials, vol. 26, no. 1, pp. 347-388, 2024, doi: 10.1109/COMST.2023.3327327.
L. E. Fitri, D. Setiawan, P. E. P. Utomo, and S. K. W. Bhayangkari, "Implementation of ICT-Based Village Information System in Nyogan Village Towards Good Governance and Village Independence," J. Karya Abdi Masy., vol. 4, no. 3, pp. 494-503, Jan. 2021, doi: 10.22437/jkam.v4i3.11568.
E. Pantano, C.-V. Priporas, and G. Migliano, "Reshaping traditional marketing mix to include social media participation," Eur. Bus. Rev., vol. 31, no. 2, pp. 162- 178, Mar. 2019, doi: 10.1108/EBR-08-2017-0152.
C. P. Fadjarini Sulistyowati, Hari Saptaning Tyas, MC. Candra Rusmala Dibyorini, "Utilisation of Village Information System (SID) to Realise Smart Village in Panggungharjo Sub-district, Sewon, Bantul, Yogyakarta," J. IPTEK-KOM (Journal of Knowledge Science and Technol. Communication), vol. 23, no. No. 1, p. : 213-226.
A. Roshini and K. V. D. Kiran, "Hierarchical energy efficient secure routing protocol for optimal route selection in wireless body area networks," Int. J. Intell. Networks, vol. 4, pp. 19 - 28, 2023, doi: 10.1016/j.ijin.2022.11.006.
J.-P. A. Yaacoub, H. N. Noura, and O. Salman, "Security of federated learning with IoT systems: Issues, limitations, challenges, and solutions," Internet Things Cyber-Physical Syst., vol. 3, pp. 155 - 179, 2023, doi: 10.1016/j.iotcps.2023.04.001.
A. Kousalya and N. Baik, "Enhance cloud security and effectiveness using improved RSA-based RBAC with XACML technique," Int. J. Intell. Networks, vol. 4, pp. 62 - 67, 2023, doi: 10.1016/j.ijin.2023.03.003.
A. A. M, Idakwo, Muazu M and S. B. O, "An Extensive Survey of Digital Image Steganography: State of the Art," Apr. 2024.
H. Ma et al., "MUD-PQFed: Towards Malicious User Detection on model corruption in Privacy-preserving Quantised Federated learning," Comput. Secur., vol. 133, 2023, doi: 10.1016/j.cose.2023.103406.
R. Mattajang, A. Nurwulandari, O. Cahya, and D. Hardin, "The influence of OHS, work environment and work discipline on employee performance through motivation as an intervening variable at the fire and rescue department of the South Jakarta Administrative City," vol. 5, no. 3, pp. 1566-1583, 2022.
E. Kuznetsova, N. Zhbanova, and F. Golovaneva, "The Role Of Mathematics And Its Teaching For Sustainable Development," 2021. doi: 10.15405/epsbs.2021.09.02.24.
W. Setiawan, Nurwahid Pranoto, and Khoirul Huda, "Employee Performance Evaluation Decision Support System with the SMART (Simple Multi-Attribute Rating Technique) Method," J. RESTI (Engineering Systems and Technol. Information), vol. 4, no. 1, pp. 50-55, Feb. 2020, doi: 10.29207/resti.v4i1.1384.
W. H. Ismail, R. H. Harapah, and Kariono, "Implementation of the Regulation of the Minister of Religious Affairs of the Republic of Indonesia Number 45 of 2015 on the Discipline of Attendance of Civil Servants within the Ministry of Religious Affairs," J. Adm. Public, vol. 8, no. 1, pp. 124-146, 2018.
S. Ramzan, A. Aqdus, V. Ravi, D. Koundal, R. Amin, and M. A. Al Ghamdi, "Healthcare Applications Using Blockchain Technology: Motivations and Challenges," IEEE Trans. Eng. Manag., vol. 70, no. 8, pp. 2874 - 2890, 2023, doi: 10.1109/TEM.2022.3189734.
H. Hasmita, M. Zainal, and A. I. S. Haliq, "Unleashing the potential of agricultural extension workers in Luwu Regency, Indonesia: an analysis of the role of personal factors, motivation, and competence in enhancing performance," J. Ilm. Pertan., vol. 20, no. 1, Mar. 2023, doi: 10.31849/jip.v20i1.11971.
J. Pratihar, A. Dey, A. Khan, P. Banerjee, and R. K. Pal, "Computing with words for solving the fuzzy transportation problem," Soft Comput., 2023, doi: 10.1007/s00500-023-08958-4.
Z. Li, X. Guan, and W. Mei, "Coupon promotion and its cross-channel effect in omnichannel retailing industry: A time-sensitive strategy," Int. J. Prod. Econ., vol. 258, p. 108778, Apr. 2023, doi: 10.1016/j.ijpe.2023.108778.
V. Olindo and A. Syaripudin, "Designing a Web-based Employee Attendance Information System with the Waterfall Method," OKTAL J. Comput. and Sci. Science, vol. 1, no. 01, pp. 17-26, 2022.
A. Moenir and F. Yuliyanto, "Design of Web-Based Payroll Information System with Waterfall Method at PT. Sinar Metrindo Perkasa (Symmetry)," J. Inform. Univ. Pamulang, vol. 2, no. 3, p. 127, Sep. 2017, doi: 10.32493/informatika.v2i3.1237.
D. Lestari, Employee Performance Book. 2023.
N. Fudzah, S. Bahri, and L. Khairani, "The Effect of Communication and Work Environment on Employee Performance with Motivation as an Intervening Variable at PT. Pos Indonesia Regional Office I Medan The Effect of Communication and Work Environment on Employee Performance with Motivation as an I," vol. 1, no. 3, pp. 173-183, 2020.
Nora Yolinza and Doni Marlius, "The Effect of Career Development and Work Motivation on Employee Performance at BKPSDM South Solok Regency," J. Publ. Manaj. science, vol. 2, no. 2, pp. 183-203, 2023, doi: 10.55606/jupiman.v2i2.1640.
T. Sutanjar and O. Saryono, "The Effect of Motivation, Leadership and Employee Discipline on Employee Performance," J. Manag. Rev., vol. 3, no. 2, 2019, [Online]. Available: https://jurnal
DOI: http://dx.doi.org/10.30829/jombi.v7i01.25219
Refbacks
- There are currently no refbacks.
Copyright (c) 2025 I Wayan Yogi Rangga Permana, Ida Ketut Kusumawijaya, Ni Luh Sili Antari
