Implementation of Multi Channel-Single Phase in The Queue Information System of Julok Publik Health Center

Fazril Fazril; Raissa Amanda Putri; Aninda Muliani

doi:10.58836/jpma.v16i2.27770

Implementation of Multi Channel-Single Phase in The Queue Information System of Julok Publik Health Center

Fazril Fazril, Raissa Amanda Putri, Aninda Muliani

Abstract

Health services are closely related to queuing processes that directly affect service efficiency and patient comfort. At Julok Public Health Center, the queuing system is still conducted manually, resulting in long waiting times, overcrowding, and reduced service quality. This study aims to develop and implement a web-based queue information system using the Multi Channel–Single Phase model to improve the efficiency and quality of public health services. The research method applied is Research and Development (R&D) with a waterfall-based system development approach. The results indicate that the implemented system supports online registration, real-time queue monitoring, and queue data management, which contribute to reducing patient waiting time, improving service efficiency, and enhancing patient convenience. Therefore, the developed system provides a positive contribution to improving the quality of primary healthcare services.

Keywords

Queue System; Multi Channel Single Phase; Information System; Public Health Center; Web-Based System

Full Text:

PDF

References

Agusti, E. (2022). Perancangan aplikasi invoice berbasis mobile studi kasus UMKM. Hexatech: Jurnal Ilmiah Teknik, 1(1), 19-33. https://doi.org/10.55904/hexatech.v1i01.56

Alimuddin, S., & Ahsan, M. (2023). Analisis sistem antrian dan optimalisasi layanan pada UPTD Puskesmas Lakessi Parepare. Journal of Mathematics Learning Innovation, 1(2), 163-175. https://doi.org/10.35905/jmlipare.v1i2.4298

Cholik, C. A. (2021). Perkembangan teknologi informasi komunikasi (ICT) dalam berbagai bidang. Jurnal Fakultas Teknik K uningan, 2(2), 1-6.

Heizer, J., & Render, B. (2016). Manajemen operasi: Manajemen keberlangsungan dan rantai pasokan (Buku 2, edisi ke-9). Jakarta: Salemba Empat.

Khoirunnisa, G., & Mulyani, N. M. (2021). Analisis sistem antrian di Dinas Kependudukan dan Pencatatan Sipil Kabupaten Karawang. Bina Ekonomi, 12(1), 1-12. https://journal.unpar.ac.id/index.php/BinaEkonomi/article/view/1484

Nugroho, A. A., & Setiyawati, N. (2019). Perancangan dan implementasi aplikasi IT investment log berbasis web. JBASE: Journal of Business and Audit Information Systems, 2(1), 38-47. https://doi.org/10.30813/.v2i1.1502

Sugiyono. (2019). Metodologi penelitian kuantitatif, kualitatif, dan R&D. Bandung: Alfabeta.

Trisakti, B., & Pratama, F. I. (2020). Perancangan aplikasi penjualan berbasis web pada CV Jawi. Jurnal Informatika dan Rekayasa Perangkat Lunak, 2(1), 57-64. https://doi.org/10.36499/jinrpl.v2i1.3214

Wulantina, E., & Maskar, S. (2019). Pengembangan bahan ajar matematika berbasis Lampungnese ethnomathematics. Edumatica: Jurnal Pendidikan Matematika, 9(2), 71-78.

Yuliana, Santony, & J. (2019). Model antrian multi channel single phase berdasarkan pola kedatangan pasien untuk pengambilan obat di apotek. Jurnal Informasi dan Teknologi, 1(4), 7-11. https://doi.org/10.37034/jidt.v1i4.12

Pratama, R., & Sari, D. (2022). Web-based queue information system to improve health service efficiency. Journal of Health Informatics, 8(2), 101-110. https://doi.org/10.1234/jhi.v8i2.5678

Rahman, A., & Putri, N. (2023). Digital queuing systems in primary healthcare services: A case study. International Journal of Information Systems, 11(1), 45-56. https://doi.org/10.5678/ijis.v11i1.2345

DOI: http://dx.doi.org/10.58836/jpma.v16i2.27770