Aplikasi Layanan Informasi Berbasis Internet untuk Menumbuhkan Inklusi Sosial di Perpustakaan Daerah

Muhammad Usman Noor

Abstract


Perpustakaan umum memiliki kewajiban untuk memberikan layanan informasi yang inklusif, yang tidak membeda-bedakan siapapun dari atribut yang melekat pada dirinya seperti usia, suku, jenis kelamin, agama, kebangsaan, Bahasa, dan status sosial.  Salah satu kriteria orang yang terekskusi adalah mereka yang tidak memiliki akses ke perpustakaan karena berbagai sebab, salah satunya adalah tidak memiliki waktu atau kesempatan ke perpustakaan karena jarak dan kesibukan sehingga mereka menjadi golongan yang tereksklusi. Perpustakaan Umum Daerah Jakarta memberikan layanan informasi melalui aplikasi iJakarta untuk menjangkau pemustaka yang terekslusi karena alasan tersebut. Penelitian ini bertujuan untuk mengetahui bagaimana layanan informasi perpustakaan melalui aplikasi iJakarta dapat menumbuhkan inklusi sosial dalam layanan perpustakaan. Penelitian menggunakan metode kualitatif dengan cara pengumpulan data melalui penelusuran bahan pustaka dan metode observatori. Temuan dari penelitian ini adalah layanan informasi melalui internet seperti iJakarta dapat membantu perpustakaan umum daerah Jakarta mendiseminasi layanannya. iJakarta yang merupakan layanan informasi yang tidak terbatas waktu dan ruang menjadi solusi masalah inklusi sosial tersebut, namun demikian masih perlu peningkatan fitur iJakarta secara menyeluruh seperti peningkatan kapabilitas temu kembali bahan pustaka. Penambahan fitur mengobrol langsung dengan pustakawan via iJakarta. Serta peningkatan stabilitas akses. iJakarta dengan penambahan dan penguatan fitur tersebut dapat menjadi model pengembangan layanan informasi yang inklusif dengan menggunakan bantuan teknologi informasi. 


Public libraries must provide information services that are inclusive, which do not discriminate anyone from the attributes inherent in them such as age, ethnicity, gender, religion, nationality, language, and social status. One criterion of people who are excluded is those who do not have access to the library for various reasons, one of which is not having the time or opportunity to the library because of distance and busyness so that they become excluded groups. Jakarta Regional Public Library provides information services through the iJakarta application to reach out to users who are excluded for this reason. This study aims to find out how library information services through iJakarta applications can foster social inclusion in library services. This research uses qualitative methods by collecting data through searching library materials and observatory methods. The findings of this study are that information services via the internet such as iJakarta can help Jakarta's regional public libraries disseminate their services. iJakarta, which is an information service that is not limited to time and space, is the solution to the social inclusion problem, however, it still needs to improve iJakarta's features as a whole, such as increasing the capability of retrieving library materials. Additional features chat directly with librarians via iJakarta. And improved access stability. iJakarta with the addition and strengthening of these features can be a model for developing information services that are inclusive by using information technology assistance.



Keywords


layanan informasi; inklusi sosial; perpustakaan umum; aplikasi perpustakaan; library 2.0

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References


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DOI: http://dx.doi.org/10.30829/jipi.v4i1.4122

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