ANALYSIS OF THE UTILIZATION OF THE PALU MAPANDE E-LIBRARY APPLICATION BY LIBRARY USERS AT THE PALU CITY ARCHIVES AND LIBRARY OFFICE

Nur Aulia Rahmadani, Iskandar Iskandar, Fachriza Ariyadi

Abstract


This study aims to analyze the use of the Palu Mapande E-Library application by users at the Palu City Archives and Library Service and to identify the factors that support and hinder its use. This study employed a qualitative descriptive approach, with data collected through passive participant observation, semi-structured interviews, and documentation. Informants were selected using purposive sampling and consisted of two application administrators, three librarians, and 28 library users. The data were analyzed using the interactive model developed by Miles, Huberman, and Saldaña, while data trustworthiness was established through source and method triangulation. The findings indicate that the Palu Mapande application is used to search for, borrow, and read digital books to meet information needs related to coursework, teaching materials, work, and personal reading. Its use tends to be situational, depending on users’ information needs. Supporting factors include perceived usefulness, perceived ease of use, librarian assistance, and service outreach. Meanwhile, inhibiting factors include unstable internet connectivity, limited data quotas, device compatibility issues, and the availability of digital collections that do not fully meet users’ needs. From the perspective of the Technology Acceptance Model (TAM), perceived usefulness and perceived ease of use play important roles in application use. Therefore, collection development, improved system accessibility, and user assistance are necessary to optimize the use of digital library services

Keywords


Palu Mapande E-Library; Application Utilization; Digital Library; Library Users; Technology Acceptance Model

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References


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DOI: http://dx.doi.org/10.30829/jipi.v11i2.32071

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