Training to Utilize Social Media to Increase Awareness and Influence Purchasing Decisions

Fauzi Arif Lubis, Pira Azara, Diyanah Fatin

Abstract


Social media has become an integral part of daily life and plays a crucial role in consumer purchasing decisions. This article examines the optimization of purchasing decisions for SOMETHINC products among the community in Medan through the utilization of social media. The methods used in this service include Deep Interviews, Training, Focus Group Discussions (FGD), and Collaboration. Deep Interviews are conducted to explore consumer perspectives on social media strategies and their impact on purchasing decisions. Training is provided to the SOMETHINC marketing team to enhance interaction with consumers. FGDs gather feedback from consumers and the marketing team regarding consumer needs and preferences. Collaboration with influencers aims to expand promotional reach and increase consumer engagement. The results of the service show that although SOMETHINC has been effective in leveraging social media, there are opportunities to improve engagement with consumers. Training and the implementation of new, more personal and interactive strategies have successfully increased consumer loyalty and the impact of social media on purchasing decisions. FGDs and collaboration with influencers have contributed to refining promotional strategies and expanding market reach. Therefore, the company needs to develop relevant content, actively interact with consumers, and leverage influencers to enhance awareness and the influence of social media on purchasing decisions.

Full Text:

Taqaddum23-3

References


Article Journal with DOI

Batee, M. M. (2019). Pengaruh Media Sosial Terhadap Keputusan Pembelian Di Toko Kaos Nias Gunungsitoli. Jesya (Jurnal Ekonomi & Ekonomi Syariah), 2(2), 313–324. https://doi.org/10.36778/jesya.v2i2.108

Bs, S., Arizal N, & Ririn Handayani. (2023). Analisis Pengaruh Content Marketing, Influencer, dan Media Sosial Terhadap Keputusan Pembelian Konsumen. Jurnal Manajemen Dan Bisnis Terapan, 5(2), 78–83. https://doi.org/10.31849/jmbt.v5i2.14231

Dewi, S. N., Riyadi, J. S., & Haryanto, A. T. (2020). Dimensi Social Media Marketing Dalam

Meningkatkan Keputusan Pembelian Produk Umkm Di Wilayah Boyolali Dengan

Kemampuan Inovasi Sebagai Variabel Mediasi. ProBank, 5(1), 36–44.

https://doi.org/10.36587/probank.v5i1.566

Handoyo, N., & Nugraha, A. K. N. A. (2020). Country of origin dan keputusan pembelian konsumen otomotif: Peran nilai terpersepsi sebagai pemediasi. Jurnal Ekonomi Dan Bisnis, 23(1), 149–172. https://doi.org/10.24914/jeb.v23i1.3178

Iqbal, M., Harahap, S., Indah, A., Nasution, L., & Ikhsan, M. (2023). Pengaruh Visualisasi Iklan Sosial Media Dalam Sistem Pemasaran Barang Rumah Tangga Terhadap Keputusan Pembelian Pada Masyarakat Desa Karang Anyar Kecamatan Pegajahan Kabupaten Serdang Bedagai. JPEK (Jurnal Pendidikan Ekonomi Dan Kewirausahaan), 7(1), 145–155. https://doi.org/10.29408/jpek.v7i1.12506

Madyan, I. S., & Tiarawati, M. (2018). Pengaruh Kualitas Produk, Citra Merek, dan Harga terhadap Keputusan Pembelian Pond‟s Flawless White. BISMA (Bisnis Dan Manajemen), 6(2), 98. https://doi.org/10.26740/bisma.v6n2.p98-105

Yoesmanam, I. C. (2018). Pengaruh Pengetahuan Produk dan Persepsi Kualitas Produk terhadap Keputusan Pembelian pada Kosmetik Organik. BISMA (Bisnis Dan Manajemen), 7(2), 134. https://doi.org/10.26740/bisma.v7n2.p134-142

Article without DOI

Gul, M. S., Shahzad, H, Khan, M. I. (2014) The relationship of social media with fashion conscious ness and consumer buying behavior. Journal of Management Info, 1(2), 12-20

Jashari, F., & Rrustemi, V. (2017). The impact of social media on consumer behavior. Journal of Knowledge Management, Economics and Information Technology, 7(1), 1–14

Lukito, W. A., & Fahmi, Aswin D. (2020). Pengaruh Promosi dengan Media Sosial Terhadap Keputusan Pembelian Sepatu Olahraga Ortuseight Pada Masyarakat Tanjung Morawa. ARBITRASE: Journal of Economics and Accounting, 1(2), 90-95.

Mustapa, A., Machmud, R., & Radji, D. L. (2022). Pengaruh Penggunaan Media Sosial Terhadap Keputusan Pembelian Pada Umkm Jiksau Food. Jurnal Ilmiah Manajemen Dan Bisnis, 5(1), 2022. http://ejurnal.ung.ac.id/index.php/JIMB

Purwita Sari, M., Aulia Rachman, L., Ronaldi, D., & F Sanjaya, V. (2020). Pengaruh Harga, Promosi Dan Kepercayaan Terhadap Keputusan Pembelian Produk Y.O.U. Enterpreneuer Dan Bisnis (JEBI), 1(2), 122–129.

Riskyady, Y. F., & Sulistyowati, R. (2021). Pengaruh Media Sosial Dan Harga terhadap Keputusan Pembelian Tiket Pertandingan Sepak Bola Persebaya Pada Loket.Com. Jurnal Pendidikan Tata Niaga (JPTN), 9(2), 1181–1187. https://jurnalmahasiswa.unesa.ac.id/index.php/jptn/article/view/36108

Vivin Dian Devita. (2020, December). Produk Skincare mana yg paling banyak ditonton di TikTok.

Magazine & Newspaper Article

APJII. (2024, 7 Februari). APJII Jumlah Pengguna Internet Indonesia Tembus 221 Juta Orang. Diakses pada 23 Agustus 2024, dari https://apjii.or.id/berita/d/apjii-jumlah-pengguna-internet-indonesia-tembus-221-juta-orang

Compas. (2021). 10 Brand Skincare Lokal Terlaris di Online Marketplace. Diakses pada January 26, 2020, dari Compas.co.id website: https://compas.co.id/article/brand-skincare-lokal-terlaris/

Devita, V. D. (2021). Somethinc, Some By Mi dan The Ordinary Review Produk Paling Banyak Ditonton Di Tiktok. Retrieved October 24, 2022, from iprice website: https://iprice.co.id/trend/insights/produk-skincare-mana-yg-paling-banyak-ditonton-ditiktok/?fb_comment_id=3122143821366666

Book/E-book

Kotler, (2015). Manajemen Pemasaran Edisi Milenium. Jakarta: PT. Prehalindo.

Ramdhan, M. (2021). METODE PENELITIAN. Cipta Media Nusantara.

Wardani, N. K., & Daniar, A. (2021). Pengaruh Digital Marketing Instagram Pada Keputusan Membeli Produk Skincare Saat Pandemi. Prosiding SNADES 2021-Kebangkitan Desain & New Media: Membangun Indonesia Di Era Pandemi, 192–200.


Refbacks

  • There are currently no refbacks.


Copyright (c) 2023 Fauzi Arif Lubis, Pira Azara, Diyanah Fatin

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 
  
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License