Strategy For Improving E-Service Quality in Increasing Purchasing Decisions on The Kopi Kenangan Application
Abstract
Full Text:
ICIECS23-14References
Devi, D. A. C. R., & Indiani, N. L. P. (2023). Pengaruh E-Service Quality, Promosi Dan Kepercayaan Terhadap Keputusan Pembelian Pelanggan Pada Lazada Di Era Covid-19. J-ESA (Jurnal Ekonomi Syariah), 6(1), 53–67. https://ejournal.iaimbima.ac.id/index.php/jesa/index
Dhingra, S., Gupta, S., & Bhatt, R. (2020). A study of relationship among service quality of E-Commerce websites, customer satisfaction, and purchase intention. International Journal of E-Business Research, 16(3), 42–59. https://doi.org/10.4018/IJEBR.2020070103
Djafar, N., Yantu, I., Sudirman, S., Hinelo, R., & Hasiru, R. (2023). Pengaruh Kualitas Pelayanan Terhadap Keputusan Pembelian. Journal of Economic and Business Education, 1(2), 78–82. https://doi.org/10.37479/jebe.v1i2.18046
Faisal, A. S., Haque, R., Rahman, A. K., & Connie, A. (2020). The Influence of e-Service Quality Dimensions on Customer Satisfaction and Purchase Intention: An Indian e-Market Perspective. Asian Journal of Technology & Management Research, 10, 1.
Irawan, R., Dian Octaviani, R., & Suminar, R. (2020). the Effect of E-Service Quality and Price on Online Purchase Intention During Covid 19. Global Research on Sustainable Transport & Logistics, 2005, 127–134.
Jauw, A. L. J., & Purwanto, E. (2017). Moderation effects of cultural dimensions on the relationship between E-service quality and satisfaction with online purchase. Quality - Access to Success, 18(157), 55–60.
Marliyah, M., Dharma, B., & Syarbaini, A. M. B. (2024). Distributing Zakatu Kasbil ’Amal as an Alternative to Student Funding, Evidence in Indonesia’s Universities. F1000Research, 13, 185. https://doi.org/10.12688/f1000research.144610.1
Marliyah, Yafiz, M., Dharma, B., & Syarbaini, A. M. B. (2022). ’Amid: Islamic Integrative Approach as Survey Model. Indonesian Journal of Islamic Literature and Muslim Society, 7(1), 17–32. https://doi.org/10.22515/islimus.v7i1.5406Prateek Kalia, Dr Richa Arora, & Sibongiseni Kumalo. (2016). E-service quality, consumer satisfaction and future purchase intentions in e-retail. E-Service Journal, 10(1), 24. https://doi.org/10.2979/eservicej.10.1.02
Pratiwi, W. J. (2023). Pengaruh E-Service Quality Dan Information Quality Terhadap Kepuasan Konsumen Melalui Keputusan Pembelian Daring Di Aplikasi Shopee (Studi Pada Konsumen Shopee Di Kota Jambi). Jurnal Manajemen Terapan Dan Keuangan (Mankeu, 12(01), 103–114.
Ruanguttamanun, C., & Peemanee, J. (2022). Causal Relationship between e-Service Quality, Online Trust and Purchase Intentions on Lazada Group, An Asia’s Leading E-commerce Platform. Journal of Distribution Science, 20(1), 13–26. https://doi.org/10.15722/jds.20.01.202201.13
Setyowati, D., & Suryoko, S. (2020). Pengaruh E-Service Quality Terhadap Keputusan Pembelian Melalui E-Trust Sebagai Variabel Mediasi (Studi pada Pengguna Situs BukaLapak di Kota Semarang ). Jurnal Ilmu Administrasi Bisnis, 9(1), 251–260. https://doi.org/10.14710/jiab.2020.26331
Wicaksono, R. D. (2022). Pengaruh E-Service Quality dan Trust Terhadap Keputusan Penggunaan Layanan Syariah LinkAja Serta Dampaknya Terhadap Kepuasan Konsumen (Studi Kasus Wilayah Kota Bekasi). 134.
Refbacks
- There are currently no refbacks.
Copyright (c) 2023 Proceeding International Conference on Islamic Economics Community Services (ICIECS)
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License