DYNAMICS OF ORGANIZATIONAL COMMUNICATION IN URBAN INFRASTRUCTURE OF MEDAN CITY GOVERNMENT: DEVELOPMENT IMPLICATIONS IN THE FRAMEWORK OF MODERNIZATION AND EQUALITY OF ACCESS

Hasnun Jauhari Ritonga, Awal Mansur

Abstract


This study aims to explore the dynamics of organizational communication in the management of urban infrastructure projects in Medan City, focusing on how communication between institutions and with the community affects the success of infrastructure development. The urgency of this research arises from the need to address complex urban problems such as congestion and flooding, as well as support sustainable and inclusive city modernization efforts. The methodology used in this study is qualitative with a descriptive approach, where primary data is collected through archives and official documents published by the Medan City Government, including details of project implementation and progress reports. Secondary data involves relevant literature studies to strengthen the analysis of organizational communication dynamics. Data analysis was carried out using the Miles, Huberman, and Saldana model which includes data collection, condensation, display, and drawing conclusions from data. The results of the study indicate that the effectiveness of organizational communication plays a critical role in ensuring the success of infrastructure projects, especially in supporting equal access and encouraging modernization. Projects such as the Mebidang Bus Rapid Transit (BRT) and the construction of the Jalan Gatot Subroto underpass not only improve mobility but also open wider access to city services, contributing to a more equitable distribution of development benefits. In the discussion, this study suggests the importance of strengthening communication structures and adopting new communication technologies to improve transparency and responsiveness in project management. 

Full Text:

PDF

References


Aiyetan, A. O., & Das, D. K. (2021). Evaluation of the factors and strategies for water infrastructure project delivery in South Africa. Infrastructures, 6(5). https://doi.org/10.3390/infrastructures6050065

Al-Mannaei, M., Al-Jayyousi, O., Mahmood, A., Dornberger, U., & Al-Jayousi, N. (2023). Evaluating innovation performance for financial technology within the national innovation system: A case study of the Kingdom of Bahrain. Entrepreneurial Business and Economics Review, 11(2). https://doi.org/10.15678/EBER.2023.110210

Belay, S., Goedert, J., Woldesenbet, A., & Rokooei, S. (2021). Enhancing BIM implementation in the Ethiopian public construction sector: An empirical study. Cogent Engineering, 8(1). https://doi.org/10.1080/23311916.2021.1886476

Broo, D. G., & Schooling, J. (2023). Digital twins in infrastructure: definitions, current practices, challenges and strategies. International Journal of Construction Management, 23(7). https://doi.org/10.1080/15623599.2021.1966980

Bulu, N. D., Rifa’i, M., & Suprojo, A. (2023). Policy Implementation Regarding Regional Waste TPA of Southwest Sumba Regency (Study at Southwest Sumba District Environmental Service). Journal of Social Research, 2(12). https://doi.org/10.55324/josr.v2i12.1571

Colazo, J. (2021). Changes in communication patterns when implementing lean. International Journal of Quality and Reliability Management, 38(1). https://doi.org/10.1108/IJQRM-10-2019-0323

Creswell, J. W., & Creswell, J. D. (2022). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches 6th edition - John W. Creswell, J. David Creswell - SAGE. In SAGE Publications, Inc.

Edmonds, W. A., & Kennedy, T. D. (2020). An Applied Guide to Research Designs: Quantitative, Qualitative, and Mixed Methods. In An Applied Guide to Research Designs: Quantitative, Qualitative, and Mixed Methods. https://doi.org/10.4135/9781071802779

El-Bouayady, R., & Radoine, H. (2023). Urbanization and Sustainable Urban Infrastructure Development in Africa. Environment and Ecology Research, 11(2). https://doi.org/10.13189/eer.2023.110212

Eliwa, H. K., Jelodar, M. B., & Poshdar, M. (2022). Information and Communication Technology (ICT) Utilization and Infrastructure Alignment in Construction Organizations. Buildings, 12(3). https://doi.org/10.3390/buildings12030281

Flick, U. (2022). Revitalising Triangulation for Designing Multi-perspective Qualitative Research. In The SAGE Handbook of Qualitative Research Design. https://doi.org/10.4135/9781529770278.n40

Gabrys, J. (2022). Programming Nature as Infrastructure in the Smart Forest City. Journal of Urban Technology, 29(1). https://doi.org/10.1080/10630732.2021.2004067

Johannesson, P., & Perjons, E. (2021). An introduction to design science. In An Introduction to Design Science. https://doi.org/10.1007/978-3-030-78132-3

Joshi, S., Bailey, A., & Datta, A. (2021). On the move? Exploring constraints to accessing urban mobility infrastructures. Transport Policy, 102. https://doi.org/10.1016/j.tranpol.2020.11.005

Kuznetsov, N. V., Pershina, T. A., Sychev, A. A., & Savostitsky, A. S. (2023). Clustering of the Russian regions by information and communication technologies indicators – infrastructure and Internet access. Vestnik Universiteta, 4. https://doi.org/10.26425/1816-4277-2023-4-65-73

Lundberg, M., Engström, S., & Lidelöw, H. (2019). Diffusion of innovation in a contractor company: The impact of the social system structure on the implementation process. Construction Innovation, 19(4). https://doi.org/10.1108/CI-08-2018-0061

Luoma-Aho, V., & Badham, M. (2023). Handbook on digital corporate communication. In Handbook on Digital Corporate Communication. https://doi.org/10.4337/9781802201963

Mahoney, J. (2023). Strategic communication: Campaign planning: Third edition. In Strategic Communication: Campaign Planning: Third Edition. https://doi.org/10.4324/9781003317579

Miles, M. B., Huberman, M., & Saldana, J. (2020). Qualitative Data Analysis-A Methods Sourcebook -4th edition. In SAGE (Vol. 53, Issue 9).

Ndayishimiye, C., Sowada, C., Dyjach, P., Stasiak, A., Middleton, J., Lopes, H., & Dubas-Jakóbczyk, K. (2022). Associations between the COVID-19 Pandemic and Hospital Infrastructure Adaptation and Planning—A Scoping Review. In International Journal of Environmental Research and Public Health (Vol. 19, Issue 13). https://doi.org/10.3390/ijerph19138195

Nurokhman, N., Suharyanto, I., Kristiyanto, H., Erlina, E., Subagyo, S., Suryanto, S., Sukarno, S., Santoso, F. S., & Surifah, S. (2023). Evaluasi Pelaksanaan Pemberdayaan Lingkungan Permukiman Berbasis Komunitas di Kawasan Bantaran Sungai Kota Yogyakarta. Nuansa Akademik: Jurnal Pembangunan Masyarakat, 8(1). https://doi.org/10.47200/jnajpm.v8i1.1535

Palin, E. J., Stipanovic Oslakovic, I., Gavin, K., & Quinn, A. (2021). Implications of climate change for railway infrastructure. In Wiley Interdisciplinary Reviews: Climate Change (Vol. 12, Issue 5). https://doi.org/10.1002/wcc.728

Patil, D. S., Yadav, U. N., George, S., Helbich, M., Ettema, D., & Bailey, A. (2020). Developing an evidence-informed framework for safe and accessible urban mobility infrastructures for older adults in low- And middle-income countries: A protocol for realist synthesis. Systematic Reviews, 9(1). https://doi.org/10.1186/s13643-020-01456-w

Pemko Medan. (2023). Program BRT Mebidang, 15 Koridor dan 468 Bus Beroperasi di Medan. Pemerintah Kota Medan. https://portal.medan.go.id/berita/program-brt-mebidang-15-koridor-dan-468-bus-beroperasi-di-medan__read4020.html

Phillips, D., & Lindquist, M. (2023). Informal diffusion of green infrastructure innovations in Indian megacities: perspectives from innovators and potential future adopters. Urban Water Journal, 20(10). https://doi.org/10.1080/1573062X.2021.1995447

Plutchak, T. S. (2021). Op Ed- Epistemolgy-Power, Control, and the Quest for Open Infrastructure. Against the Grain, 31(4). https://doi.org/10.7771/2380-176x.8420

Pradhan, R. P., Mallik, G., & Bagchi, T. P. (2018). Information communication technology (ICT) infrastructure and economic growth: A causality evinced by cross-country panel data. IIMB Management Review, 30(1). https://doi.org/10.1016/j.iimb.2018.01.001

Rogers, E. M., Singhal, A., & Quinlan, M. M. (2019). Diffusion of innovations. In An Integrated Approach to Communication Theory and Research, Third Edition. https://doi.org/10.4324/9780203710753-35

Roundtree, K. A., Goodrich, M. A., & Adams, J. A. (2019). Transparency: Transitioning From Human–Machine Systems to Human-Swarm Systems. Journal of Cognitive Engineering and Decision Making, 13(3). https://doi.org/10.1177/1555343419842776

Sassanelli, C., & Terzi, S. (2022). The D-BEST Reference Model: A Flexible and Sustainable Support for the Digital Transformation of Small and Medium Enterprises. Global Journal of Flexible Systems Management, 23(3). https://doi.org/10.1007/s40171-022-00307-y

Townsend, H., Harvey, C. J., deReynier, Y., Davis, D., Zador, S. G., Gaichas, S., Weijerman, M., Hazen, E. L., & Kaplan, I. C. (2019). Progress on Implementing Ecosystem-Based Fisheries Management in the United States Through the Use of Ecosystem Models and Analysis. Frontiers in Marine Science, 6. https://doi.org/10.3389/fmars.2019.00641

Trischler, J., Johnson, M., & Kristensson, P. (2020). A service ecosystem perspective on the diffusion of sustainability-oriented user innovations. Journal of Business Research, 116. https://doi.org/10.1016/j.jbusres.2020.01.011

Ul Hassan, C. A., Iqbal, J., Ayub, N., Hussain, S., Alroobaea, R., & Ullah, S. S. (2022). Smart Grid Energy Optimization and Scheduling Appliances Priority for Residential Buildings through Meta-Heuristic Hybrid Approaches. Energies, 15(5). https://doi.org/10.3390/en15051752

Vedantham, L. S., Zhou, Y., & Wu, J. (2022). Information and communications technology (ICT) infrastructure supporting smart local energy systems: A review. In IET Energy Systems Integration (Vol. 4, Issue 4). https://doi.org/10.1049/esi2.12063

Waris, M., Khan, A., Abideen, A. Z., Sorooshian, S., & Ullah, M. (2022). Stakeholder Management in Public Sector Infrastructure Projects. Journal of Engineering, Project, and Production Management, 12(3). https://doi.org/10.32738/JEPPM-2022-0017

Weyant, E. (2022). Research Design: Qualitative, Quantitative, and Mixed Methods Approaches, 5th Edition. Journal of Electronic Resources in Medical Libraries, 19(1–2). https://doi.org/10.1080/15424065.2022.2046231

Zhang, X., & Wei, C. (2024). Inequality of carbon intensity in the Chinese manufacturing sector: The role of information and communication technology infrastructure. Structural Change and Economic Dynamics, 68. https://doi.org/10.1016/j.strueco.2023.10.011

Zou, Y., & Di, J. (2023). Health Code as ‘access infrastructure’: Innovative practices and concerns of mediated governance. Global Media and China, 8(3). https://doi.org/10.1177/20594364231184110




DOI: http://dx.doi.org/10.30829/jipi.v10i1.24143

Refbacks

  • There are currently no refbacks.


Bookmark and Share


Copyright (c) 2025 Hasnun Jauhari Ritonga, Awal Mansur

Creative Commons License
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.

 
  
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License
 
Based on a work at http://jurnal.uinsu.ac.id/index.php/jipi/ 
 
Publisher:
Jurusan Ilmu Perpustakaan
Fakultas Ilmu Sosial
Universitas Islam Negeri Sumatera Utara