THE IMPLEMENTATION OF QUALITY MANAGEMENT IN RELIGIOUS SCHOOLS: A STUDY AT DAYAH JEUMALA AMAL ACEH INDONESIA AND MA'HAD MATRI PERLIS MALAYSIA

Abstract

The challenge of globalization requires educational institutions such as religious schools to have competitiveness in the field of quality management of the school. This study analyzes the implementation of quality management performed by the Dayah Jeumala Amal in Aceh and Ma'had MATRI in Perlis in improving the quality of their schools according to Islamic perspective. Information and data were collected from the library and field studies by using documentation, interviews and observation. Information and data were analyzed deductively, inductively and comparatively. In this study, researchers found that the Dayah Jeumala Amal and Ma'had MATRI applied the principles of Total Quality Management (TQM) approach, such as top management support, customer satisfaction, training and recognition, teamwork, performance measurement, quality assurance and employee engagement in their quality management also adopting the principles of ISO 9000 and 5S to achieve the level of quality required by the schools. Overall, this study found that Dayah jeumala Amal and Ma’had MATRI have implemented quality management with TQM principles at a good level, even though a slight difference exists in method of implementation, that is Dayah Jeumala Amal uses ISO while Ma’had MATRI uses 5S.
Keyword: Quality Management, Schools, Religious.